Techpack Pty Ltd – Returns & Refund Policy
(a) The Buyer must check Goods as soon as they are delivered to the Buyer in order to ensure that:
(i) they are what was ordered; and
(ii) they are not damaged or faulty. If this is not the case the Buyer must contact the Seller immediately and must make the appropriate notation to that effect on any proof-of-delivery documentation.
(b) If Goods are damaged or defective in a condition which constitutes a breach of the Sellers terms and conditions of supply and the Buyer provides proof of purchase and evidence that establishes the Goods were delivered to the Buyer in that condition, theSeller will replace or repair the relevant Goods or, at the Seller's election, refund the Buyer with an amount not exceeding the purchase price of the relevant Goods via EFT to nominated bank account or to the same credit card used to pay for the Goods.
(c) The Seller is not liable for any damage to Goods after delivery to the Buyer.
(d) The Buyer is not entitled to any refund or exchange just because any packaging is damaged in transit. The packaging exists to protect the Goods themselves.
(e) If the Goods are not delivered within a reasonable time after the time nominated by the Seller for delivery and the Buyer wishes to cancel the Order, and notifies the Seller in writing, the Buyer may cancel the Order and the Seller will refund the Buyer with an amount not exceeding the purchase price of the relevant Goods via EFT to nominated bank account or to the same credit card used to pay for the Goods, the method of refund being at the Seller's sole and absolute discretion.
(f) Except for any express provisions to the contrary contained in these Terms and Conditions, the Seller is not under any duty to accept Goods returned by the Buyer and will do so only on terms to be agreed in writing in each individual case. For the avoidance of doubt there shall be no refund or return of Goods if the Buyer changes its mind, unless the Seller in its sole and absolute discretion agrees to such a course in writing. If the Seller does so agree in writing:
(i) the Buyer must dispatch the Goods to the Seller within 7 days after the Seller agrees;
(ii) the Buyer must pay the cost of freight to return the Goods to the Seller's premises as nominated by the Seller; and
(iii) the Seller will only accept return and provide a refund in respect of Goods in respect of which the Buyer has complied with (i) and (ii) above and the entire order is returned undamaged and in a condition fit for re-sale and the Seller must ensure that the entire Order of Goods is returned in that condition; and
(iv) the Buyer shall be liable for must pay to the Seller on demand the cost of disposal of Goods that are not returned in a condition fit for re-sale.